Return & Refund

At Shezora, customer satisfaction and product hygiene are our highest priorities. Since our products are personal hygiene items, our return and refund policy is designed to ensure the safety and well-being of all customers.

Return Eligibility

Due to the hygienic nature of our products:

• Opened, used, damaged, or tampered sanitary pad packs are not eligible for return or exchange.
• Returns are accepted only if the product is received in its original, sealed, unopened condition.
• Products delivered incorrectly by Shezora or received in a damaged condition are eligible for return or replacement.
• If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery by providing your order details along with clear photographs of the package and product.

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Non-Returnable Items

For health and hygiene reasons, we cannot accept returns for:

• Opened sanitary pad packs
• Used products
• Products with broken or removed seals
• Products damaged due to misuse or improper handling after delivery
• Products returned without original packaging

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Refund Policy

Eligible refunds will be processed only after the returned product has been received and inspected by our Quality Assurance Team.

If your return is approved:

• Refunds will be credited to the original payment method or transferred to your registered bank account, depending on the payment mode used.
• Refunds are generally processed within 5–7 business days after approval.
• Shipping charges (if applicable) are non-refundable unless the return is due to an error on Shezora's part.

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Replacement Policy

Shezora will gladly replace your order if:

• You receive the wrong product.
• The product is damaged during transit.
• The product received is defective or expired.

Replacement requests must be raised within 48 hours of receiving the order.

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Return Conditions

To qualify for a return or replacement:

• The product must be unused, unopened, and in its original sealed packaging.
• All original labels and packaging must be intact.
• The return request must be submitted within 7 days from the date of delivery.
• The product must pass Shezora's quality inspection upon receipt.

Products that fail the quality inspection or do not meet the above conditions will not be eligible for a refund or replacement.

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Return Process

To initiate a return or replacement:

1. Contact our customer support team within the eligible return period.
2. Share your Order ID, registered email address or phone number, and the reason for the return.
3. Attach clear photos or videos of the received product (if damaged, defective, or incorrect).
4. Once your request is approved, our team will arrange a reverse pickup where service is available. If reverse pickup is unavailable, you may be requested to self-ship the product to the address provided by our support team.

Please ensure that the product is securely packed to avoid damage during transit.

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Cancellation Policy

• Orders can be cancelled before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• If prepaid, the refund for cancelled orders will be processed to the original payment method within 5–7 business days.

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Customer Support

For any return, refund, replacement, or cancellation requests, please contact us:

Email: support@shezora.com (Replace with your official email)

Phone: +91-XXXXXXXXXX (Replace with your official customer support number)

Please keep the following information ready:

• Order ID
• Registered Email Address or Mobile Number
• Product Name
• Reason for Return or Replacement

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Important Notes

• Shezora reserves the right to reject any return request that does not comply with this policy.
• Returns or replacements are subject to verification by our Quality Team.
• Shezora reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page.